Amazingly, after over 7 weeks and numerous phone calls, Virginmedia have managed to make my phone work again. The incompetence and lack of communication that they have showed is truly staggering and more than a little bit frightening. I have learnt that the only way to get any action is to insist on speaking to a supervisor when you contact ‘support’ or the ill-named ‘customer service’. Otherwise you just get someone in a call centre reading the standard script.

Still, I’m running back to the welcoming arms of BT the next time we move house. I’m not going through this again!